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PROBLEM

Shift planning and assignment of health care professonals is a critical activity. Healthcare services balance between efficiency and providing the guarantee a good service. This was exactly where Galician health service needed support.

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SOLUTION

The shift planning and assignment system implemented generates an optimal plan taking all constraints such as preferences, skills and availability into account. The system is being used in the regional health centers and hospitals.

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IMPACT

The solution has improved productivity by generating shifts that better cover the needs and by a more intelligent assigment of health care profesionals. The solution takes care of a strict compliance with the working time directives.

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