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PROBLEM

To improve the efficiency, the customer service and the reliability of the operations, the Barcelona Metro needed a powerful planning and scheduling system to plan the full workforce and to schedule all activities.

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SOLUTION

Based on the labour demand profile, Decide4AI implemented an optimisation system to plan all resources taking into account all constraints such as labour rules, locations, travel times and skills. Shifts are generated and tasks assigned.

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IMPACT

Foremost the solution maximises service coverage, making the operations more reliable. Secondly the efficiency has increased and response times minimised. In case of disturbances the time to re-plan has significantly been reduced.

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